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|Beavers capability in business analysis and requirements
management can be used to assist you in establishing how IT and
communication systems can be used to improve your business.
At the simplest level we can use a check list approach to establish the types of technologies and systems you use to deliver your services or products and those used internally to run your company. This quickly identifies areas where IT or communication systems, technologies, or products could be utilised to introduce new functions, improve service, or reduce costs but currently are not - a quick win-win plan if you like. However we would caution you to ensure that the use of such IT or communications systems will actually provide business benefits to your customers and your company and that such IT or communications systems are not chosen just because they are available or is topical. Ensure they will deliver business benefit.
In most other cases a more detailed approach is needed to explore all the issues - perhaps the organisation is large and rather than make piece meal improvements a more co-ordinated approach is needed to avoid duplication or inconsistencies which reduce the assumed business benefit of each individual initiative. In other cases the organisation is quite technologically mature and finding the opportunities is more difficult. In these cases our approach is to use a layered business model and map how the business works and is currently implemented, that is, the systems, applications, manual systems, data, and people you have and how they implement and support the business model and its internal processes. Its surprising how often its found that applications and data, all time and resource intensive to maintain, which have little or no relevance to the business. In other cases duplication of tasks, systems, and data exists in various department or services, which can be integrated and driven off the same data and applications. This part of the process allows us to identify duplication or identify where triggers can be implemented to speed up processes and share information across the organisation, identifying candidates for automation. integration or sharing of systems, data, roles or both.
We also benchmark the performance of the system, in terms of demands on the system, through put rate, queueing levels, resource utilisation and compare this to any response times and service level agreements with suppliers and clients, and construct a cost build up covering operating, maintenance and renewal provisions . Here the aim is to understand the key drivers to cost and service levels and focus on improvement in these areas, often through the selection of new technologies and improved and integrated applications.
Our process also includes an analysis of the customer, market and any regulatory requirements so we can build up a set of stakeholder and user requirements which can be traced to establish if and how they are implemented and how well they are done. We also consider how the use of technology can constantly ensure they are being met. Putting this all together we aim to allow you to meet your customers current and future service needs, stream line the business processes for service delivery, identifying where things can be done faster, cheaper, with in built flexibility, resilience, reliability, and expandability.
This stage is more like an audit to support a continuous improvement process, taking from 3 days to 2 weeks for an initial iteration, and forms the basis of developing a strategy which focuses on service delivery and business benefits, the longer term business vision, and the feasibility and business case for each migration step towards that vision.